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20498

FAQ's

October 29, 2014

Takata Airbag Recall (WQL-48)

Subaru Canada has released a recall affecting 2003-2004 Vehicles. Subaru was notified by its supplier that the subject vehicles are equipped with front passenger air bag inflators which could have been assembled with improperly manufactured propellant wafers. In the event of a crash necessitating deployment of the passenger side frontal air bag, improperly manufactured propellant wafers could cause the inflator to rupture with metal fragments striking and potentially seriously injuring the vehicle occupants. The number of Canadian vehicles affected is 1,111.

FAQs

1. Which vehicles are involved?

- Certain 2003-2004MY Subaru Legacy and Outback

- Certain 2003-2004MY Baja

- Certain 2004 Impreza, WRX and STI

2. Why are these vehicles being recalled?

Subaru was notified by its supplier that the subject vehicles are equipped with front passenger air bag inflators which could have been assembled with improperly manufactured propellant wafers. In the event of a crash necessitating deployment of the passenger side frontal air bag, improperly manufactured propellant wafers could cause the inflator to rupture with metal fragments striking and potentially seriously injuring the vehicle occupants.

3. Is my vehicle safe to drive?

Throughout our evaluation and other ongoing reporting systems Subaru has not been made aware of any passenger injuries related to this recall on Subaru vehicles. The danger exists only upon deployment of the passenger side airbag as a result of a collision.

4. What if I don't feel safe driving my vehicle?

Contact Subaru Canada at 1-800-894-4212 and select option 1 to be taken to our Subaru 360 C.A.R.E. Roadside Assistance provider, who will make arrangements to have your vehicle transported to your nearest Subaru Dealer.

5. What should you do if you have an affected vehicle?

Subaru notified affected owners by registered mail in August 2014 if your vehicle is affected giving you precise instructions to follow to make sure your Subaru is safely repaired.

6. Where will the notification letters be sent?

Subaru Canada, Inc. will use the latest information in our database attached to the Vehicle Identification Number of your vehicle. If you are not the original owner and you have not done so, this would be a very good time to go onto our database and update your information with regard to the vehicle you are driving.

7. How do I ensure Subaru Canada has my most recent address?

If you have recently moved or are the second owner, you may update your customer information by visiting your local Subaru dealer or update your information online.

8. What should I do once I receive a recall notification letter?

Contact an Authorized Subaru Canada Dealer to schedule an appointment for the repair and have them order the appropriate front passenger air bag inflator for your vehicle. Authorized Subaru Canada Dealers do not have front passenger air bag inflators in dealership stock and they can only order one from Subaru Canada, Inc. after the affected vehicle owner has contacted them and scheduled an appointment. Once an appointment is scheduled, the Authorized Subaru Dealer will open a Repair Order under the affected vehicle owner's name and submit a request to Subaru Canada, Inc. to release the appropriate front passenger air bag inflator part. Contact your local Dealer to make arrangements for the repair. If you are unsure of the location of your closest dealer, please use our dealer locator.

9. When can affected customers reasonably expect to be able to get their car inspected?

Subaru Canada sent notification letters to affected vehicle owners in August 2014. Subaru Canada, Inc. used the latest information in our database attached to the Vehicle Identification Number of your vehicle. Given the age of the vehicle it is likely Subaru Canada may not have the most up to date vehicle owner information in our database.

If you are not the original owner and you have not done so, this would be a very good time to go onto our database and update your information with regard to the vehicle you are driving. If you have recently moved or are the second owner, you may update your customer information by visiting your local Subaru dealer or or update your information online.

10. What exactly is the repair? How long will it take?

The recall involves a replacement of the passenger side airbag inflator with a replacement time of 40 minutes. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 90 minutes to be inspected.

11. Can I have this recall completed in the United States

This recall applies to North American Subaru vehicles, so dealers located in the United States can complete this recall for you. Please visit www.subaru.com to locate a dealer close to you.

12. Can this recall be completed at my local service center

Recalls can only be completed at a Subaru Dealer. Our Technicians have been trained to inspect the vehicles and have the necessary materials to complete it. We are also required by Transport Canada to record the date at which the recall has been completed at an authorized Subaru Dealer.

13. Who can I contact if i have further questions?

SITEPULSE-