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20498

May, 2016

2016 Steering Column Recall (WTD-65)

Subaru Canada has been advised by our parent company Subaru Corporation (formerly Fuji Heavy Industries), that a defect, which relates to motor vehicle safety, exists in certain 2016 model year Legacy and Outback vehicles.

Subaru Canada and Subaru Corporation have identified all affected vehicles. The total number of Subaru’s within the affected production range in Canada is 3309, however not all of the vehicles within the production range were in fact affected. Additionally, of this number, only 1359 have been delivered to customers. Owners of affected units were contacted directly by their selling dealership and will also receive an owner notification letter by mail to advise that their vehicle has been affected.

Transport Canada has not received any complaints from Canadians alleging loss of steering control and is not aware of any related incidents in Canada or in the United States.

FAQ's

1. Which vehicles are affected?

  • Certain 2016 Legacy’s
  • Certain 2016 Outback’s

2. How do I know if my vehicle is affected by the recall?

If you are affected by the recall you should have already been contacted by your selling dealership. You will also receive an Owner Notification letter by mail notifying you that your vehicle is affected by this recall and advising you to contact your local Subaru Dealer to have the recall repairs performed. In cases where the recall work has already been completed, you will be asked to contact your dealer upon receipt of the owner notification letter to confirm that no further action is required.

If you have received an owner notification letter, and your vehicle has not already been to your Subaru dealership, please contact your selling dealership to arrange to have your vehicle towed, at no cost to you. If you wish to make alternative towing arrangements, you may do so by calling Roadside Assistance at 1-800-263-8802.

3. Is my vehicle safe to drive?

Your vehicle may not be safe to drive. Do not drive your car until it has been inspected and, if necessary, the recall repair has been performed. We ask that you contact your selling dealership to arrange to have your vehicle towed, at no cost to you. If you wish to make alternative towing arrangements, you may do so by calling Roadside Assistance at 1-800-263-8802.

4. What is the correction?

Subaru will inspect the lot number on the steering column in your vehicle to determine if it needs to be replaced. If replacement is necessary, a new steering column will be installed in your vehicle. The inspection and possible replacement will be performed at no cost to you.

5. How long will the repair take?

The time to inspect the lot number to determine if your steering column needs to be replaced is approximately 10 minutes. If the steering column needs to be replaced, the repair will take approximately one hour. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling.

6. What should I do?

Please contact your dealer as soon as possible to make arrangements to have your vehicle towed to their facility, at no cost to you, and inspected. If the inspection determines that the defect is not present, the vehicle will be safe to drive. If the defect is found, the steering column will be replaced.

For your convenience, your dealer will provide you a loaner or rental vehicle at no cost until your car has been repaired.

7. What if my vehicle has already been inspected for this concern?

Prior to receiving your owner notification letter, you may have already had your vehicle inspected by an authorized Subaru dealer and advised at the time that your vehicle is OK to drive, if so, please contact your dealer once again to advise them that you have received this letter and wish to confirm that no further action is required.

8. When will the letters be sent?

Owner notification letters will be sent to affected vehicle owners the week of May 30th 2016.

Subaru Canada will use the latest information in our database attached to the Vehicle Identification Number of your vehicle. If you are not the original owner and you have not done so, please update your information via this link: Update Owner Information

9. Why has this recall been issued?

On certain vehicles the steering column may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.

10. Will I be provided a loaner or courtesy vehicle?

Yes. Please contact your Subaru dealership to make the arrangements. If you prefer to make alternative arrangements, you may do so. Subaru Canada will reimburse up to a maximum $45/day for rental vehicle charges.

11. Who can I contact if I have further questions?

SITEPULSE-